Whether you are a first-time visitor or returning to Lucky Days Casino, this guide covers the essential features you need to know. This online casino offers a range of games and promotions, but understanding the mechanics behind bonuses and withdrawals is key to a smooth experience.
Prerequisites
- A valid email address and a phone number for verification.
- Proof of identity (passport, driver’s license, or national ID) for KYC compliance.
- Proof of address (utility bill or bank statement) dated within the last three months.
- A supported payment method – credit/debit card, e-wallet, or bank transfer.
- Minimum age of 18 (or legal gambling age in your jurisdiction).
- Stable internet connection and an updated browser or mobile device.
Creating Your Account
- Visit the casino’s homepage and click ‘Sign Up’ or ‘Register’.
- Fill in your personal details: full name, date of birth, email, and phone number.
- Create a username and a strong password (mix of letters, numbers, and symbols).
- Select your preferred currency (e.g., EUR, USD, NOK).
- Agree to the terms and conditions, and confirm you are over 18.
- Complete the registration – you may receive a confirmation email; verify your account by clicking the link.
Wagering Calculation
Understanding wagering requirements is essential to evaluate bonus offers. Suppose you deposit €100 and claim a 100% match bonus up to €500. You receive a €100 bonus, giving you a total balance of €200. The casino applies a 35x wagering requirement on the bonus amount. This means you must wager 35 × €100 = €3,500 before any winnings from the bonus become withdrawable.
Different games contribute differently to the wagering requirement. For example:
| Game Type | Contribution Percentage |
|---|---|
| Slots (most) | 100% |
| Table Games (blackjack, roulette) | 10% |
| Video Poker | 20% |
| Live Casino Games | 5% |
If you play only slots, every €1 bet counts fully toward the requirement. To meet the €3,500 target, you need to place bets totaling €3,500. However, if you play blackjack at a 10% contribution rate, a €10 bet only contributes €1 to the wagering requirement. So you’d need to bet ten times as much to clear the bonus.
Here’s a practical calculation: Expected loss while wagering depends on the house edge. For a typical slot with a 96% RTP (2% house edge), your expected loss after wagering €3,500 is 2% × €3,500 = €70. That means from your €100 bonus, you can expect to keep around €30 on average, minus any luck. Always check the terms for maximum bet limits and game restrictions.
Payment Methods
| Method | Minimum Deposit | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | €10 | 3–5 business days | None (casino covers) |
| Skrill | €10 | 24–48 hours | None |
| Neteller | €10 | 24–48 hours | None |
| Bank Transfer | €20 | 5–7 business days | May apply |
Deposits are processed instantly. Withdrawals are subject to pending time (usually 24–48 hours for verification). Always complete KYC before requesting a withdrawal to avoid delays.
Licence & Player Protection
The casino operates under a Curacao eGaming license. While Curacao-regulated casinos are common, they offer less direct player protection than MGA or UKGC licenses. Your deposits are held in segregated accounts, and the platform uses SSL encryption to secure transactions. As a user tip: winnings from Curacao-licensed casinos may be subject to local income tax in your country, unlike winnings from MGA-licensed sites. Check your local tax laws.
Troubleshooting
- Login issues: Clear browser cache or try a different device. Reset password via email if needed. Ensure username/password are correct with Caps Lock off.
- Verification delays: Documents must be clear and in accepted formats (JPEG, PNG, PDF). If pending after 48 hours, contact support via live chat.
- Game not loading: Update your browser or enable Flash/HTML5. Close other tabs to free memory. Check if the game is available in your country.
- Bonus not credited: Ensure you met the minimum deposit requirement. Some bonuses require opting in. Contact support if the bonus code wasn’t applied.
- Withdrawal pending: This is normal during pending period (up to 48 hours). If exceeding, check if all documents are submitted and your payment method is verified.
Good to Know
If your withdrawal is delayed beyond the stated timeframe, follow these steps:
- Check your account’s verification status – complete any missing KYC steps.
- Contact customer support via live chat or email. Provide your account ID and transaction reference.
- Ask for an estimated resolution time. Standard pending periods are 24–48 hours for e-wallets and 3–5 days for cards.
- If no response within 24 hours, escalate by requesting a supervisor or filing a complaint via the Curacao eGaming portal.
Players Ask
Is it safe to play at this casino?
Yes, the casino uses SSL encryption and is licensed under Curacao eGaming. However, always practice responsible gambling and never share your login details.
How long do withdrawals take?
E-wallet withdrawals are processed within 24–48 hours. Credit cards take 3–5 business days, and bank transfers take 5–7 business days. The pending period adds up to 48 hours.
What is the minimum deposit?
The minimum deposit is €10 for most methods, except bank transfers which require €20.
Can I claim the welcome bonus on my first deposit?
Yes, the welcome bonus is available for new players on their first deposit. Check the promotions page for the latest offer and any bonus code.
Do I need to verify my account before withdrawing?
Yes, you must complete KYC verification by submitting a proof of identity and address before any withdrawal can be processed.
Are there any restricted countries?
Some countries are restricted due to licensing limitations. Check the terms and conditions for the full list.
Can I use multiple payment methods?
You can deposit with one method and withdraw to a different method, provided both are verified. Withdrawals are usually sent back to the original deposit method if possible.
Is there a mobile app?
The casino offers a mobile-optimized website and a progressive web app (PWA) – simply launch from your browser for a similar experience to an app.
What responsible gambling tools are available?
You can set deposit limits, loss limits, session time reminders, and self-exclusion periods through your account settings.
We hope this guide helps you navigate the casino with confidence. Remember to gamble responsibly and always read the terms of any bonus. If you have further questions, the support team is available 24/7 via live chat.